Last updated: 13 October 2026
We want every rider to be happy with how we have helped them. If something has gone wrong, please tell us so we can put it right.
How To Complain
Use our contact form or call 07783 529805. Please include your name, your Membership Number or registration if you have one, what happened and what you would like us to do.
What Happens Next
- We will acknowledge your complaint within 3 working days.
- We will look into what happened and keep you updated.
- We aim to give you a full response within 14 days. If it will take longer, we will tell you why and when to expect it.
If You Are Still Unhappy
If you are not satisfied with our response, tell us and a senior member of the team will review it.