How Recovery Works
How Motorcycle Recovery Works
What happens from your first call to the moment your motorcycle is home, for members and non-members.
Recovery line open 24/7
Breakdown and accident recovery
Recovered to your home address
Progress shared on WhatsApp
Before anything moves
Who Arranges Your Recovery?
Call Ride Sure Assist first. Our operator asks for your Membership Number, checks your membership and payment status, confirms your location and discusses the assistance you need.
Who arranges the recovery?
Ride Sure Assist does. A dedicated operator answers the recovery line and asks for your Membership Number. If you do not have it to hand, we can find your membership by name and check your motorcycle’s registration. We check your membership and payment status before recovery is dispatched. Not a member? We quote for the recovery and agree it with you first.
Who will recover my motorcycle?
Ride Sure Assist primarily uses its own recovery vehicles and team. At busy times, or when other operational constraints apply, another recovery operator may assist; if so, the wait may be longer and we will tell you when you call.
Where will my motorcycle be taken?
To your registered home address, with transport for you and your pillion if needed, subject to the service limits.
How quickly will recovery be on the way?
We aim to have recovery on the way within 30–60 minutes. This is a dispatch aim, not a guaranteed arrival time; timing depends on location and availability.
How will I hear what is happening?
Once recovery is arranged, we can share live progress through WhatsApp. Your first call for help is always by phone.
Need extra help?
Tell us when you call if you or your pillion need additional assistance, so we can take your circumstances into account.
Step by step
From First Call To Your Home.
Four steps, explained to you as they happen.
01
Call The Recovery Line
Call 07783 529805 and tell us what has happened.
02
Confirm Your Details
Our operator asks for your Membership Number, or finds you by name and checks your registration, then confirms your membership and payment status, your location and the assistance you need.
03
Agree The Arrangements
We’ll explain the recovery plan and arrange progress updates through WhatsApp.
04
Recover Your Motorcycle
Your motorcycle is loaded and secured for transport to your home address, with transport for you and your pillion if needed, subject to the service limits.
Follow Recovery Progress Through WhatsApp
Once recovery is arranged, we can share live progress through WhatsApp. Your first call for help is always by phone.
We aim to have recovery on the way within 30–60 minutes. This is a dispatch aim, not a guaranteed arrival time; timing depends on location and availability.
Your bike in our care
Loaded, Secured And Brought Home.
Tell us about luggage or damage when you call, so the recovery can be arranged around your motorcycle.
Before
Before It Moves
We confirm your location, your motorcycle and the assistance you need.
On the way
On The Way
Your motorcycle is loaded and secured, and we share progress through WhatsApp once recovery is arranged.
Arrival
At Your Home
Your motorcycle is delivered to your registered home address, with transport for you and your pillion if needed.
Where we operate
Our Current Service Area
We currently operate across North Wales, the North West, North East, Midlands and Cumbria, extending north to Glasgow. Additional coverage in South Wales and southern England is being arranged.
North Wales
North West
North East
Midlands
Cumbria
North to Glasgow
South Wales: being arranged
Southern England: being arranged
Please contact us before joining if you are unsure whether your home address or regular riding area falls within our current service area.
Recovery distance
Recovery Up To 150 Miles From Home
Recovery from a breakdown location within 150 miles of your registered home address is included, subject to the current service area and membership terms. Additional mileage charges may apply beyond this distance and will be agreed before recovery.
Run Out Of Fuel?
Call the recovery line to discuss fuel delivery and assistance restarting your motorcycle. A 50-mile service limit applies; we’ll confirm availability and any charge when you call.
Members And Non-Members
Members
Covered By Membership.
Have your Membership Number ready. Recovery is arranged within our current service area, from up to 150 miles from your registered home address.
- Breakdown and accident recovery
- Puncture, battery and fuel assistance
- Up to three call-outs per membership year
- Recovered to your home address, with your pillion if needed
Not a member
We Can Still Help.
Call us to discuss your recovery. We’ll quote based on the distance and time of the recovery and agree the charge with you before proceeding.
- Quoted on the distance and time of the recovery
- The charge is agreed with you before we proceed
- Joining after a breakdown does not cover that breakdown
Questions
Recovery Questions.
Short answers about the recovery itself.
What happens when I call?
A dedicated operator answers the recovery line and asks for your Membership Number. If you do not have it to hand, we can find your membership by name and check your motorcycle’s registration. We check your membership and payment status before recovery is dispatched.
Is accident recovery included?
Yes. Membership includes breakdown and accident recovery, with puncture and battery assistance. We’ll discuss what has happened and explain the assistance or recovery arrangements when you call. If anyone is hurt or in danger, call 999 first.
Do you help with punctures?
Yes, puncture assistance is included. We’ll discuss what has happened when you call and explain the assistance or recovery arrangements. Replacement tyres and parts are paid for separately.
Do you help with a flat battery?
Yes, battery assistance is included. We’ll discuss what has happened when you call and explain the assistance or recovery arrangements. A replacement battery is paid for separately.
Run Out Of Fuel?
Call the recovery line to discuss fuel delivery and assistance restarting your motorcycle. A 50-mile service limit applies; we’ll confirm availability and any charge when you call.
Who will recover my motorcycle?
Ride Sure Assist primarily uses its own recovery vehicles and team. At busy times, or when other operational constraints apply, another recovery operator may assist; if so, the wait may be longer and we will tell you when you call.
What if I need recovery in my first 12 hours?
Recovery in the first 12 hours after joining is not part of membership. We can still help, as a separately charged call-out of £50 to £75 depending on the time of the call, and we will confirm the charge before recovery.
Can I join after I have broken down?
Joining after a breakdown does not cover that breakdown. If you need help now, call us. Call us to discuss your recovery. We’ll quote based on the distance and time of the recovery and agree the charge with you before proceeding.
We’ve Got Your Back So You Can Enjoy The Ride.
Call now if you have broken down, or choose the membership for your motorcycles.
Ride Further. Ride Smarter. Ride With Confidence.